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Audio, Radio New Zealand

As we approach the tenth anniversary of the Christchurch earthquake there are renewed calls for an inquiry into how Southern Response dealt with Canterbury earthquake claimants. Last year the government set up a support package for those who were short changed by Southern Response for their earthquake repairs. It came after a landmark High Court case found Southern Response misled and deceived Karl and Alison Dodds. Insurance claimants advocate, Ali Jones, says ten years on, lessons haven't been learned from how people were treated by Southern Response. She told RNZ reporter Sally Murphy that dealing with them is hell.

Audio, Radio New Zealand

A Christchurch couple in a long running dispute over the insurance payout for their earthquake damaged home have reached an out-of-court settlement with Southern Response. The class action was brought on behalf of former AMI Insurance/Southern Response policyholders who believe the company misled them into settling their claims for less than their policies entitled them to. The lawyer for Brendan and Colleen Ross, Grant Cameron, talks to Max Towle about the settlement.  

Images, Alexander Turnbull Library

A container labelled 'Chch East residents' has landed on the far side of the planet Mars. Others have landed or are descending. People in space suits exit the containers. One of them shakes hands with a green Martian commenting to him that the ground there is solid, it has nice views and "... the locals are a lot less alien than the insurance agents back home". Cartoon published when NASA's Curiosity rover landed on Mars on 5 August 2012. At this time there there was public debate over insurance claims by earthquake survivors in Christchurch's eastern suburbs. Title taken from item. Quantity: 1 digital cartoon(s). Processing information: Record title, scope and contents and note fields were updated in June 2025 as part of reparative description work. Details available on request.

Other, National Library of New Zealand

website of the Residents Association and Community Group representatives from the earthquake-affected neighbourhoods of Canterbury. Includes sections on insurance, legal and financial information, and business support.

Audio, Radio New Zealand

National MP Gerry Brownlee says it's a great tragedy that the former chairman of government insurer Southern Response has been treated the way that he has. Ross Butler resigned on Tuesday night after a State Services Commission inquiry found Southern Response had broken its code of conduct and possibly the law, when it used private investigators to secretly record meetings of earthquake victims. The Minister for Christchurch Regeneration Megan Woods says Mr Butler was aware of what was going on, as was Mr Brownlee when he was a Minister.

Other, National Library of New Zealand

Blog of Sandy Lees, a genealogist, taphophiliac, and ephemera collector. Reflects her interest in Canterbury history. Includes a section on the insurance woes the blogger had after the Christchurch earthquakes.