Police are investigating the origins of a letter which threatened Earthquake Commission staff and referred to the Christchurch mosque shootings. The Earthquake Commission has heightened security at all its offices in response. Renée Walker is EQC's deputy chief executive. She talks to Susie Ferguson.
EQC claimant Anita explains how she's still battling the Crown agency, years after her home was damaged in the Christchurch earthquakes. She says her floor is still uneven because the scope of works didn't state for it to be "flat".
Nikki Ross is still waiting on an insurance settlement almost seven years after her family home was damaged in the February, 2011 Christchurch earthquake. Trish Keith from EQC says they're hoping to offer the family a settlement in the next three weeks.
Graphs showing the results of an opinion poll on satisfaction with EQC.
Graphs showing the results of an opinion poll on satisfaction with EQC.
The impact of the Canterbury Earthquake on insurance and the EQC's finances.
Graphs showing the results of an opinion poll on satisfaction with EQC.
A Christchurch homeowner in a five year battle with the Earthquake Commission over the damaged house she unwittingly bought says a critical new report about EQC tells her nothing new. The 27 page review by Independent Ministerial Advisor Christine Stevenson looks at how to resolve the 3,600 claims that still haven't been settled after the 2010 and 2011 quakes. The recommendations include getting the Commission to hire more staff and to stop forcing people to use the Official Information Act to get their files. It also suggests giving EQC more power to settle the on-sold claims where people bought houses under the impression all damage had been identified and fixed. Georgina Hannafin has a home that needs $260,000 worth of repairs but EQC has offered her just $48,000.
A video of an address by Keith Land, Head of Canterbury Land Settlement, EQC, at the 2015 Seismics and the City forum. This talk is about learning from complex claims and local knowledge.
A Christchurch earthquake insurance specialist says a critical report of the Earthquake Commission is a good start but doesn't go far enough. The report by an independent ministerial advisor says EQC staff have no confidence in their own data, and that the organisation needs to dramatically improve the way it communicates with claimants. The advisor, Christine Stevenson, said EQC was unable even to tell her how many claims it's still dealing with from the Canterbury earthquakes. Dean Lester is a Christchurch insurance advocate and claims preparer. He talks to Susie Ferguson.
EQC has reopened over 600 claims for defective foundation repairs in 12 months.
Seventy Canterbury homeowners have found unreported damage.
A PDF copy of a handwritten journal kept by Robin Robins, documenting the repair work on his earthquake-damaged home between November 2012 and April 2017. Note that some personal information has been redacted from this document.
The letterbox of a property on Avonside Drive. Someone has written "EQC" on it.
The letterbox of a property on Avonside Drive. Someone has written "EQC" on it.
The letterbox of a property on Avonside Drive. Someone has written "EQC" on it.
The letterbox of a property on Avonside Drive. Someone has written "EQC" on it.
A video of a presentation by Hugh Cowan, General Manager of Reinsurance, Research and Education at EQC, at the 2016 Seismics in the City Conference. The presentation is titled, "Working Together Strengthens Understanding".The abstract for the presentation reads, "Hear how EQC led a collaborative research project in Canterbury that involved diverse stakeholders from government, council officials and insurers to homeowners, and why collaboration means that Canterbury's geotechnical data is now helping to inform research locally, nationally and around the world."
Christchurch Regeneration Minister Megan Woods says it could take 18 months to decide who is liable for the repairs for 660 home-owners caught in legal limbo. They've bought homes where they thought all the earthquake damage had been repaired - and now find more problems have emerged. Ms Woods told us it's not clear who is liable for these repairs - and it could take as long as 18 months to resolve that basic liability issue. EQC's chief executive Sid Miller has already apologised. He tells Susie Ferguson it's an issue he's been aware of in the year he has been with EQC.
Their dream home is showing signs of shoddy earthquake repairs.
The letter box of a house on Avonside Drive. Someone has written EQC on it.
This week marks 10 years since the start of the Canterbury earthquakes.
A graph showing the number of complaints lodged with the Office of the Ombudsmen against EQC.
People in Canterbury with homes damaged by the February 22nd earthquake have less than six hours left to lodge a claim with the Earthquake Commission.
More than 120 disgruntled Christchurch homeowners are taking the Earthquake Commission to court for not doing enough to fix their homes. The law firm, Anthony Harper, has been looking for participants for the group action since last year and has confirmed today it has the numbers to proceed.
Chief Executive of the Earthquake Commission, Ian Simpson, responds.
The Earthquake Commission has announced it is slashing 480 jobs as its repair work in Canterbury enters its final phase.
More than 300 people turned out to a meeting in Christchurch last night to hear about botched Earthquake Commission repairs.
An earthquake community group in Canterbury says a damning report on the ineffectiveness of the Earthquake Commission highlights the frustration of getting information on their own homes.
A copy of a letter from Empowered Christchurch which was sent to Gerry Brownlee, Minsiter for the Canterbury Earthquake Recovery, on 15 April 2014. The letter lodges an Official Information Act request about Imminent Loss claims settled by the EQC since September 2010.