There is growing expectation that local volunteers will play a more integrated role in disaster response, yet emergent groups are often ‘outsiders’ to crisis management, prompting questions of the conditions and processes by which these groups can forge relationships with established response agencies, and the tensions which can arise those interactions. This article analyses how student-led volunteers, as an emergent group, nevertheless gained “authority to operate” in the aftermath of the 2010-2011 earthquakes in Canterbury, New Zealand. Our study demonstrates how established response agencies and emergent groups can form hugely impactful and mutually supportive relationships. However, our analysis also points to two interrelated tensions that can arise, regarding the terms by which emergent groups are recognised, and the ‘distance’ considered necessary between emergent groups and established response agencies. The discussion considers implications for inclusiveness, risk and responsibility if emergent volunteers are to be further integrated into disaster response.
A photograph of volunteers from the Wellington Emergency Management Office relaxing on couches in the foyer of the Crowne Plaza Hotel.
A photograph of a volunteer from the Wellington Emergency Management Office standing with a minister from the International Disaster Relief Team.
A photograph of a volunteer from the Wellington Emergency Management Office standing next to a crack in a footpath caused by liquefaction.
A photograph of a volunteer from Wellington Regional Emergency Management in a van. The van has a small kitchen in the back.
A photograph of a map of the Greendale fault line in Canterbury used by volunteers from the Wellington Emergency Management Office.
A photograph of a map of the Greendale fault line in Canterbury used by volunteers from the Wellington Emergency Management Office.
A photograph of a minister from the International Disaster Relief Team giving a volunteer from the Wellington Emergency Management Office a massage.
A photograph of a minister from the International Disaster Relief Team giving a volunteer from the Wellington Emergency Management Office a massage.
A photograph of a minister from the International Disaster Relief Team giving a volunteer from the Wellington Emergency Management Office a massage.
A photograph of volunteers from the Wellington Emergency Management Office preparing for their journey to Christchurch after the 22 February 2011 earthquake.
A photograph of a minister from the International Disaster Relief Team giving a volunteer from the Wellington Emergency Management Office a massage.
A photograph of volunteers from the Wellington Emergency Management Office boarding a WRFF Helitack Rappel Crew emergency response vehicle in Wellington.
A photograph of a volunteer from the Wellington Emergency Management Office sitting on a bed in a campervan. The campervan served as temporary accommodation for emergency management personnel who travelled to Christchurch after the 22 February 2011 earthquake.
A photograph of volunteers from the Wellington Emergency Management Office eating pizza on the side of Park Terrace near the intersection with Salisbury Street.
A photograph of volunteers from the Wellington Emergency Management Office preparing for their journey to Christchurch after the 22 February 2011 earthquake. In the background is the Wellington Emergency Management Office building.
A photograph of volunteers from the Wellington Emergency Management Office preparing for their journey to Christchurch after the 22 February 2011 earthquake. In the background is the Wellington Emergency Management Office building.
A photograph of volunteers from the Wellington Emergency Management Office preparing for their journey to Christchurch after the 22 February 2011 earthquake. In the background is the Wellington Emergency Management Office building.
A photograph of a volunteer from the Wellington Emergency Management Office standing in a crack in a field near the Greendale fault line.
A photograph of a volunteer from the Wellington Emergency Management Office standing in a crack in a field near the Greendale fault line.
A photograph of a volunteer from the Wellington Emergency Management Office filling out paperwork in an office at the Mainland Foundation Ball Park in Christchurch.
A photograph of volunteers from the Wellington Emergency Management Office sitting on a fence around a group of earthquake-damaged shops on Manchester Street.
A photograph of volunteers from the Wellington Emergency Management Office sitting on a fence around a group of earthquake-damaged shops on Manchester Street.
A photograph of volunteers from the Wellington Emergency Management Office standing on a pile of bricks from an earthquake-damaged building in the Christchurch central city.
A photograph of volunteers from the Wellington Emergency Management Office standing on a pile of bricks from an earthquake-damaged building in the Christchurch central city.
Gold Award, presented to Anthony Rohan, from Invercargill, Student Volunteer Army financial management. With Prime Minister John Key.
Gold Award, presented to Anthony Rohan, from Invercargill, Student Volunteer Army financial management. With Prime Minister John Key.
A photograph of a volunteer from Wellington Regional Emergency Management placing items in the back of a van. The van has a small kitchen in the back.
A photograph of volunteers from the Wellington Emergency Management Office walking down a street in Christchurch. A portaloo has been placed on the side of the road.
A photograph of volunteers from the Wellington Emergency Management Office working at the reception in Cowles Stadium on Pages Road. The stadium was set up by Civil Defence as temporary accommodation for citizens displaced by the 4 September 2010 earthquake. One of the volunteers is holding a cat in a carrier.