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Audio, Radio New Zealand

As the government eyes an EQC overhaul, Christchurch earthquake insurance specialist Dean Lester wants to see action, not hear more empty words. This after a report yesterday found EQC staff had no confidence in their own data, and the organisation needed to drastically improve its treatment of claimants. The minister in charge of the Earthquake Commission is calling for immediate changes to the organisation.

Audio, Radio New Zealand

The Earthquake Commission is insisting the current model for settling earthquake claims is the right one. That's despite a report from one of the country's largest insurers that says the system is inefficient and is having a significant impact on the timely resolution of claims in Christchurch.

Audio, Radio New Zealand

Some Canterbury homeowners say their houses have dropped in value because the damage to their properties was inadequately assessed by the Earthquake Commission after the 2010 and 2011 earthquakes. Independent land surveyor, Adrian Cowie, and a Burwood homeowner affected by the quakes, Selwyn Stafford, talk about the issues facing them.

Audio, Radio New Zealand

The head of the Earthquake Commission Ian Simpson says the claims from Friday's and July's earthquakes are being handled differently from the approach taken in Christchurch.