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Images, UC QuakeStudies

A photograph of members of the Wellington Emergency Management Office Emergency Response Team standing on the corner of Lichfield and Manchester Streets. In the background an excavator has been parked on the street. In the background is a large pile of rubble from several earthquake-damaged buildings.

Images, UC QuakeStudies

Prime Minister John Key talking to Al Dwyer, the leader of the Disaster Assistance Response Team (DART), outside the US headquarters in Latimer Square. John Key is visiting to thank DART for their efforts in the aftermath of the 22 February 2011 earthquake.

Images, UC QuakeStudies

Prime Minister John Key talking to Al Dwyer, the leader of the Disaster Assistance Response Team (DART), outside the US headquarters in Latimer Square. John Key is visiting to thank DART for their efforts in the aftermath of the 22 February 2011 earthquake.

Videos, UC QuakeStudies

A video of a presentation by Dr Duncan Webb, Partner at Lane Neave, during the third plenary of the 2016 People in Disasters Conference. The presentation is titled, "Loss of Trust and other Earthquake Damage".The abstract for this presentation reads as follows: It was predictable that the earthquakes which hit the Canterbury region in 2010 and 2011 caused trauma. However, it was assumed that recovery would be significantly assisted by governmental agencies and private insurers. The expectation was that these organisations would relieve the financial pressures and associated anxiety caused by damage to property. Some initiatives did exactly that. However, there are many instances where difficulties with insurance and related issues have exacerbated the adverse effects of the earthquakes on people's wellness. In some cases, stresses around property issues have become and independent source of extreme anxiety and have had significant impacts on the quality of people's lives. Underlying this problem is a breakdown in trust between citizen and state, and insurer and insured. This has led to a pervading concern that entitlements are being denied. While such concerns are sometimes well founded, an approach which is premised on mistrust is frequently highly conflicted, costly, and often leads to worse outcomes. Professor Webb will discuss the nature and causes of these difficulties including: the complexity of insurance and repair issues, the organisational ethos of the relevant agencies, the hopes of homeowners and the practical gap which commonly arises between homeowner expectation and agency response. Observations will be offered on how the adverse effects of these issues can be overcome in dealing with claimants, and how such matters can be managed in a way which promotes the wellness of individuals.

Images, UC QuakeStudies

A photograph of an excavator clearing the rubble from earthquake-damaged buildings on Lichfield Street. The rubble has been gathered from the street and piled up beside the Majestic Theatre. In the foreground a member of the Wellington Emergency Management Office Emergency Response Team is crossing the street.

Images, UC QuakeStudies

A photograph of a member of the Wellington Emergency Management Office Emergency Response Team pointing to an earthquake-damaged house in central Christchurch. A large section of the house has collapsed, the rubble spilling onto the driveway. Emergency tape has been draped across the driveway as a cordon.

Images, UC QuakeStudies

Al Dwyer, leader of the USAID Disaster Assistance Response Team (DART), outside the US headquarters in Latimer Square. Members of DART can be seen behind him. Latimer Square was set up as a temporary headquarters for emergency management personnel after the 22 February 2011 earthquake.

Images, UC QuakeStudies

Prime Minister John Key talking to Al Dwyer, and members of the USAID Disaster Assistance Response Team (DART) outside the US headquarters in Latimer Square. John Key is visiting to thank DART for their efforts in the aftermath of the 22 February 2011 earthquake.

Images, UC QuakeStudies

Prime Minister John Key talking to Al Dwyer, and members of the USAID Disaster Assistance Response Team (DART) outside the US headquarters in Latimer Square. John Key is visiting to thank DART for their efforts in the aftermath of the 22 February 2011 earthquake.

Images, UC QuakeStudies

Prime Minister John Key talking to Al Dwyer, and members of the USAID Disaster Assistance Response Team (DART) outside the US headquarters in Latimer Square. John Key is visiting to thank DART for their efforts in the aftermath of the 22 February 2011 earthquake.

Images, UC QuakeStudies

A photograph of members of the Wellington Emergency Management Office Emergency Response Team and the Red Cross working on High and Manchester Streets. On both sides of the street there are piles of rubble from the earthquake-damaged buildings. Several excavators have been parked in a line along the street.

Images, UC QuakeStudies

A photograph of an information sheet used by the Civil Defence during the Christchurch Earthquake Response. The information sheet consists of a map of the original cordon set up in central Christchurch after the 22 February 2011 earthquake and a map of the cordon on Sunday 27 March 2011.

Images, UC QuakeStudies

A photograph of members of Civil Defence and other organisations helping with the emergency response to the Canterbury earthquakes. They are standing on the corner of Montreal and Gloucester Streets outside the Christchurch Art Gallery. The Art Gallery served as the headquarters for the Civil Defence after the 22 February 2011 earthquake.

Images, UC QuakeStudies

A photograph of volunteers from the Wellington Emergency Management Office in Wellington Airport. The volunteers travelled to Christchurch after the 22 February 2011 earthquake to help with the emergency response.

Images, UC QuakeStudies

A photograph of volunteers from the Wellington Emergency Management Office in Wellington Airport. The volunteers travelled to Christchurch after the 22 February 2011 earthquake to help with the emergency response.

Images, UC QuakeStudies

Prime Minister John Key preparing for a photograph with Al Dwyer, the leader of the USAID Disaster Assistance Response Team (DART), and members of DART, outside the US headquarters in Latimer Square. Latimer Square was set up as a temporary headquarters for emergency managements personnel after the 22 February 2011 earthquake.