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Audio, Radio New Zealand

Thousands of people are making insurance claims after heavy rain and flooding in the north of New Zealand, especially in Auckland. Insurance lawyer Peter Woods has worked on property claims for earthquake damage in Canterbury and Marlborough.. He has also been an Independent Specialist Adviser to the government. Peter talks to Lisa Owen.

Audio, Radio New Zealand

As we approach the tenth anniversary of the Christchurch earthquake there are renewed calls for an inquiry into how Southern Response dealt with Canterbury earthquake claimants. Last year the government set up a support package for those who were short changed by Southern Response for their earthquake repairs. It came after a landmark High Court case found Southern Response misled and deceived Karl and Alison Dodds. Insurance claimants advocate, Ali Jones, says ten years on, lessons haven't been learned from how people were treated by Southern Response. She told RNZ reporter Sally Murphy that dealing with them is hell.

Audio, Radio New Zealand

A Christchurch earthquake insurance specialist says a critical report of the Earthquake Commission is a good start but doesn't go far enough. The report by an independent ministerial advisor says EQC staff have no confidence in their own data, and that the organisation needs to dramatically improve the way it communicates with claimants. The advisor, Christine Stevenson, said EQC was unable even to tell her how many claims it's still dealing with from the Canterbury earthquakes. Dean Lester is a Christchurch insurance advocate and claims preparer. He talks to Susie Ferguson.

Audio, Radio New Zealand

The Earthquake Commission says it's likely homes in the Christchurch suburb of Bexley, which sank and cracked in Saturday's quake, will be rebuilt. People in the hardest hit areas of Canterbury have been learning more about their insurance entitlements, as the commission's assessors arrive in Kaiapoi and Bexley to begin evaluating the damage.