Investigating User-Centric Post-Earthquake Functional Recovery of Commercial Buildings: The New Zealand Context
Past earthquakes have consistently highlighted the vulnerabilities of the built environment. Current building codes, which focus primarily on life safety, fail to address the need for buildings to remain functional after a seismic event. The emerging concept of post-earthquake functional recovery aims to integrate recovery-based objectives into building codes. However, literature reveals a predominant focus on engineering parameters, with limited attention given to the perspectives of building users; a critical gap in understanding a building’s comprehensive functionality and path to functional recovery. Whilst structural integrity is essential, functionality following a disaster is not determined by physical stability alone. Thus, this study addresses this gap by exploring the perceptions and expectations of office building users (both tenants and property owners) regarding building functionality and post-earthquake functional recovery in New Zealand’s major urban centres: Wellington, Auckland, and Christchurch. A qualitative research strategy was employed, utilising interpretative phenomenological and grounded theory methods to develop insights from the lived experiences of twenty-six (26) participants. The study applied a systems thinking approach using a socio-technical systems (STS) framework to develop micro (single construct) and macro (multiple constructs) models of building-system functionality. The findings demonstrate that a building’s functionality is nuanced, multifaceted, and context dependent. It encompasses physical, economic, social, organisational, technical, regulatory, and environmental elements, and is ultimately determined by users’ specific needs and priorities. A key divergence emerged: whilst property owners prioritise economic and environmental factors, tenants focus on the socio-organisational aspect, viewing the physical workspace as an embodiment of corporate identity, culture, and values. Regarding expectations for post-earthquake functional recovery, the post-pandemic era has drastically reshaped outlooks. Unlike previous earthquakes, where tenants scrambled for any available space, there is now increased demand for flexibility due to the hybrid work model. The immediate return to an office following a major earthquake is now expected to support critical business functions, with essential services including power or a standby generator, technology to access files, water, as well as operations of air conditioning and elevators. By advancing socio-technical systems theory and elucidating building users’ perspectives for a building’s functionality and post-disaster functional recovery, this research provides evidence-based, social science insights to inform more holistic and effective risk governance in property and disaster risk management